Machine help

Something did not go right?

Tell us which location and what happened. We will review the details and get the right person involved.

Are you still at the machine?

Scan the QR code on the machine for the fastest help. It identifies the exact machine and sends your issue directly to our ticket system. Use the form below if you have already left, cannot scan the code, or found us online later.

Please use one method for each issue so we do not receive duplicate requests.

Help us find it quickly

A few details can save a lot of back-and-forth.

The location, approximate time, product, and issue type help us identify the machine and transaction.

Your request will be labeledMACHINE HELP

For your security: never send your full credit or debit card number. We will not ask for your PIN.

Your name

Phone

Machine location

What happened?

Which machine?

Date of issue

Approximate time

Product

Amount charged

Payment method

Last four digits only

Anything else we should know?

We will use these details to investigate the issue.

This form is for customers using Freedom Vending equipment who are no longer at the machine or cannot use its QR code. If you already submitted a ticket by scanning the machine, please do not submit the same issue here. For a new location or vending program, use the customer inquiry form.

Read our privacy notice for how submitted information is used.

Prefer direct contact?

Call Freedom Vending.

Phone
(603) 714-9078

Email
info@freedomvendingllc.com